Return & Refund Policy

If you are not satisfied with your purchase, we offer a straightforward return and refund process. Please read the following policy carefully before returning any product.

Return Instructions

The return authorization number must be included along with your returned product.
Please keep the tracking number so we can track your return.
You are responsible for the shipping cost of the return.
You must return the product within 14 days of receipt.
Returned products must be in good physical condition (not broken or damaged).
All original accessories must be included.

Return Address

10400 NW 21st STREET, SUITE 100
DORAL MIAMI FL 33172

Non-Returnable Items

Gift cards
Downloadable software products
Some health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

We may issue a partial refund in the following cases:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item returned more than 180 days after purchase

Refunds

Once your return is received and inspected, we will notify you via email that we have received your item and whether your refund is approved.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Missing or Delayed Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — there may be processing time before the refund appears.

If you’ve done all of the above and still haven’t received your refund, please contact us at support@VITARISE.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us at support@VITARISE.com for instructions on where to send the item. We cannot accept exchanges beyond 180 days from the date of delivery.

Returns for Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift, or the gift giver had it shipped to themselves, we will issue a refund to the original purchaser.

Still Have Questions?

Contact customer service at support@VITARISE.com for further assistance regarding your return or refund.